In the Alpina operation we managed to establish the continuity of the service, achieving the proposed objectives and generating mutual benefits, this was achieved thanks to the joint work between the areas involved, the understanding of the needs of our client in the management of their service channels and to the constant accompaniment of our agents by the Human Management area, making evident our commitment to Improve Lives.

An award from the Colombian Association of Contact Centers & BPO, as a success case in social responsibility through customer service; for professionalism, good work with quality and effectiveness in telephone advice to children and teenagers. The award was given within the framework of the 3rd Customer Experience Summit, where the industry's excellence in customer interactions is rewarded.