The advantage of working with Outsourcing S.A.

27 Years as an advocate for companies, managing and improving the end-user experience with efficient solutions that optimize companies and operations, seeking to generate First Contact Resolutions in their BPO & Contact Center processes.

SECTORS

HEALTH & LABORATORIES

Reduce costs and improve processes to give the best experience to your patients.

TELECOMMUNICATIONS

Implement efficient operations, with agile solutions for your processes.

FINANCIAL

Eliminate the risks in your processes, to improve your users' experience with our solutions

About us

We are a BPO & Contact Center company with over 27 years of experience in managing the acquisition, service and maintenance of customers, by focusing on the welfare of our customers and employees. Our services allow companies to control costs and to access to emerging technologies, without the need for new investments; we also provide an excellent service to our clients’, and end-users which generates loyalty and new sources of income.

OUR PHILOSOPHY

Mission

We efficiently manage your processes, taking care of our people.

Vision

In 2022 we will be leaders transforming processes and customer experiences.

Central Purpose

Improving lives, our commitment.

We work from our values, making a difference in our work.

OUR VALUES

TO GENERATE CARE AND HUMAN SENSE

We believe and trust in our inner strength, supported by a superior being.

We transmit transparency and sincerity. We speak with the truth.

We recognize our mistakes. We serve others before ourselves.

We accept with love the ideas and beliefs of others.

We are continuously improving our processes and services, maximizing resources.

OUR HEADQUARTERS

BOGOTÁ

128: Cra 7 # 127 – 48

Centro: Cra 13A # 22 – 54

Teusaquillo: Calle 31B # 14 – 25

Optimus: Av. El Dorado # 96j – 66

La Esperanza: Cra 72b # 23 – 36

Calle 80: Calle 80 # 55a-13

MEDELLÍN

Calle 10sur # 51a – 55

CALI

Cra 2 # 24 - 116

PEREIRA

Av. 30 de agosto # 40 - 09

Our team

Ricardo Durán

President and Founder

John Santafe

General Manager

Alexandra Martínez

Human Resources Manager

Yanny Rincón

Commercial Manager

Gustavo Parra

Financial and Administrative Manager

Success stories

Through experience we have understood the impact on any change, and therefore we present Outsourcing S.A.'s success cases, which will help you understand the best practices, thus facilitating the change towards the solution of your needs.

GOVERNMENT SECTOR:

An award from the Colombian Association of Contact Centers & BPO, as a success case in social responsibility through customer service; for professionalism, good work with quality and effectiveness in telephone advice to children and teenagers. The award was given within the framework of the 3rd Customer Experience Summit, where the industry's excellence in customer interactions is rewarded.


Contact us

We provide a specialized solution tailored to each client, contributing to the transformation of companies.

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